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Part-Time Program Coordinator 196-07-18

    • Job Tracking ID: 512378-640791
    • Job Location: Salem, OR
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Part-Time/Regular
    • Date Updated: July 25, 2018
    • Years of Experience: Any
    • Starting Date: ASAP
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Job Description:

POSITIVELY IMPACT SOMEONE'S LIFE.

We offer a FANTASTIC opportunity to put your Program Coordination skills to work in a MISSION DRIVEN environment with GREAT employees who are passionate about providing excellent service!

This position coordinates various services for our consumers through volunteers and directly as needed. 

NOTE: This is a part-time regular position at .45 FTE (18 hours per week).

 

Recruitment #:  196-07-18

Location:           Salem, Oregon

Salary range:    Starting at $23.17 per hour

Closes:              Open until filled

 

 

PURPOSE OF JOB

 

Meets the Agency mission by coordinating the Senior Health Insurance Benefits Assistance (SHIBA) and Senior Medicare Patrol (SMP), and other programs as needed, ensuring volunteer management, education and service delivery.

 

ESSENTIAL OUTCOMES

 

Ensures NWSDS SHIBA and SMP services are provided to consumers by:

 

  • Maintaining current knowledge of policy and service requirements including Medicare and Medicare insurance options and Medicare waste fraud and abuse.

  • Serving as the Agency knowledge expert on program and service requirements, including completing training for employees as needed on Medicare, SHIBA and SMP programs.

  • Conducting outreach and education efforts to inform the public about available services based on project funding and outcomes.

  • Managing volunteers providing SHIBA and SMP services, including recruiting, training, and monitoring volunteer service quality and delivery in the Agency area.

  • Serving as the liaison between the Oregon Insurance Division SHIBA Program Director and Field Officers, Aging and People with Disabilities Division SMP Program Analyst and SHIBA and SMP volunteers.

  • Maintaining knowledge of, and completing required State and Federal reporting. 

Abilities, skills and knowledge required:  knowledge of Medicare and the SHIBA and SMP program requirements and services, skills in volunteer management, presentations, and development of outreach materials (written, oral, electronic), and ability to develop and maintain relationships with federal, state and partners/community agencies. 

Ensures other assigned program services are provided consumers to by:

  • Maintaining current knowledge of policy and service requirements.

  • Conducting outreach and education efforts to inform the public about available services based on project funding and outcomes.

  • Managing volunteers providing program services, including recruiting, training, and monitoring volunteer service quality and delivery in the Agency area.

  • Maintaining knowledge of, and completing required State and Federal reporting. 

Abilities, skills and knowledge required:  knowledge of program requirements and services, skills in volunteer management, presentations, and development of outreach materials (written, oral, electronic), and ability to develop and maintain relationships with federal, state and partners/community agencies.

Promotes person centered services by:

 

  • Embracing and exhibiting the Agency Mission and Core Values.

  • Understanding the role of consumer choice.

  • Interacting with the public, consumers, co-workers and others in a patient, respectful and culturally appropriate manner.

  • Educating self and others of resources available for populations served including researching electronic and written materials and Aging and Disability Resource Connection of Oregon resource database.

  • Understanding other Agency resources and accessing resources and assistance as needed to assist consumers the public.

 

Abilities, skills and knowledge required: ability to learn available services of Agency and other community services; ability to source information regarding other available services; ability to build relationships and network; understanding of the role of the individual’s preferences in care success; work effectively with individuals; present information; exhibit good judgment; speak, read, write and understand English; and follow verbal and written instruction.

 

Protects consumers and reduces Agency risk by: 

 

  • Following policies, regulations and requirements of project and Agency; documenting plan and progress as required. 

  • Serving as a Mandatory Reporter of suspected abuse of vulnerable populations as required by policy and regulation.

  • Maintaining and sharing information according to privacy regulations.

  • Ensuring volunteers understand and meet these requirements. 

 

Abilities, skills and knowledge required:  ability to learn and apply policies, regulations, requirements, rules around mandatory reporting and privacy and confidentiality.

 

Provides excellent service in a professional manner by:

 

  • Meeting the needs of consumers, following through, meeting deadlines, and maintaining skills and knowledge to perform the job.

 

  • Applying the required knowledge and skills and exhibiting critical thinking and problem solving.

  • Exhibiting good decision making, problem solving and work habits.

  • Meeting quality standards in accuracy, judgement, timeliness and following policy and procedure.

  • Exhibiting good work habits, including organizational skills, regular attendance, working independently, seeking and offering assistance when needed.

  • Exhibiting technology skills related to the work needing to be done, (word processing, spreadsheets, database, internet research, mail, IM, phones, copiers, assessment programs like as CAPS, Oregon ACCESS, etc.);

  • Regular attendance to meet the demands of this job and provide necessary services.

 

SECONDARY OUTCOMES

None

SUPERVISORY RESPONSIBILITIES

None

Experience and Skills:

QUALIFICATIONS

 

We will consider any combination of education and experience that shows the minimum knowledge, skills and abilities to perform the job.  A typical way to obtain this combination would be:

  • Bachelor’s degree in social sciences or related field.

  • Two years program coordination or general management experience.

  • Prior social service experience or knowledge.

  • Ability to secure and maintain a driver’s license valid in the state of Oregon, or an acceptable alternative means of transportation.

  • Successful completion of a background check.

 

WORK ENVIRONMENT/PHYSICAL DEMANDS

This job is performed in the field, and in the office. 

Field work requires travel to consumers in a variety of settings, homes, facilities, etc., of varying levels of cleanliness and repair.  Will also require providing presentations in the community in various venues. Field work requires driving an Agency car or employee car, carrying and using a laptop computer.  Office work will be conducted using general office equipment, includes substantial sitting/standing and is performed primarily in a cubicle environment, with noise and interruptions, being on phones and working at a computer.

This job will typically be conducted during regular business hours but will include some evenings and weekends. 

These essential outcomes require regular sitting, walking, talking, hearing, computer use and writing; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 25 pounds.

Contact with the public in home or office environments may risk exposure to irrational/hostile behavior, contagious diseases, or contact with domestic animals.

                   

 

Classification:  SHIBA and SMP Coordinator

Position Number: 196

Salary Range:  UN22

FLSA Status: Non-Exempt

Unit: Community Programs

Location:  Salem

Reports to:  Community Programs Manager

Union Status: Unrepresented

Last revision: April 2016

FTE:  .45

 

 

 

This job description is a general guide for the job to be performed and does not cover everything. Employees may be required to perform other duties, including covering for, and in, other offices. Employees are expected to follow and perform other job-related duties requested by their manager.

Reasonable accommodations will be made as needed.

Job descriptions are subject to change.


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