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Community Programs Manager 067-08-18

    • Job Tracking ID: 512378-642869
    • Job Location: Salem, OR
    • Job Level: Management
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: August 02, 2018
    • Years of Experience: 7 - 10 Years
    • Starting Date: ASAP
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Job Description:


Put your management skills to work in a mission-driven environment.

Northwest Senior and Disability Services is seeking an exceptional individual who exemplifies leadership, has solid management skills, and can think critically to manage teams of social services workers.

Recruitment #:    067-08-18

Location:              Salem

Salary range:       M28, starting at $5,487 per month with EXCELLENT benefits

Closes:                 Open until filled  

Benefits: Agency Sponsored: Medical/Dental 100% paid for employee and 90-98% for dependents, generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture. Employee paid: Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans, Legal Shield


Community Programs Manager

Purpose of Job

Lead the Community Programs Unit to ensure that service delivery is meeting consumer needs within the Agency mission, values and regulations. Programs include: Aging and Disability Resource Connection (ADRC), Older American’s Act Services (OAA), Senior Peer Mentoring, Senior Health Insurance Benefits Assistance (SHIBA), Nutrition Services, Family Caregiver Program, Oregon Money Management Program, Options Counseling, Health Promotions Programs, Diversion and Transition, Pre-Admission Screening, etc.  

Essential Functions

1. Lead and collaborate with managers of assigned units

2. Provide oversight to Agency grants and Community Programs budgets

3. Support and contribute to Agency’s long term viability

4. Lead with respect and integrity

5. Protect consumers and reduce Agency risk

6. Provide excellent customer service in a professional manner


1. Lead and collaborate with managers of assigned units

  • Ensure that objectives for program and service evaluation, quality control standards, resources, tools, staff, employee development and training to accomplish service delivery are met.

  • Oversee fiscal responsibilities within Unit.

  • Analyze effectiveness of current programs, policies and procedures, developing, recommending and overseeing necessary changes required for services to meet mission, values, consumer needs and regulations.

  • Handle escalated program, service, management and employee concerns, including union issues.


2. Provide oversight to Agency grants and Community Programs budgets

  • Oversee Community Programs budgets and operate programs within budget resources and regulations.

  • Review and assist with recommendations to apply for grant funding, and oversee writing of grant.

  • Oversee that grant outcomes are met.

  • Oversee contract for grants, etc.


3.  Support and contribute to Agency’s long term viability

  • Lead management visioning and strategic efforts within assigned units and participate in visioning and strategic planning.

  • Promote and enhance the Agency goals and programs as an Aging and Disability Resource Connection model.

  • Lead efforts to identify, develop and implement improvements in service delivery in assigned units. 

  • Facilitate and serve on community and Agency committees. 


4.  Lead with respect and integrity

  • Embrace and exhibit Agency mission and core values of integrity, professionalism, service and compassion.

  • Provide excellent customer service externally and internally through meeting deadlines, following through, interacting with others in a transparent, respectful and culturally appropriate manner, and hold staff accountable for exhibiting the same behaviors.

  • Collaborate with individuals, teams and others.

  • Promote two-way communication by engaging others, listening, providing feedback and expressing appreciation.

  • Maintain high ethical standards. 


5.  Protect consumers and reduce Agency risk

  • Ensure that assigned teams’ services are in compliance with regulatory requirements.  

  • Exhibit excellent decision making and problem solving, especially when overseeing and guiding decisions on difficult and questionable situations.

  • Work effectively with and keep appropriate management, partners and others notified and involved in heightened and potentially liable situations.

  • Serve as Mandatory Reporter of suspected abuse of vulnerable populations according to, and as required by policy and regulation.

  • Maintain and share information according to privacy regulations.

  • Comply with ethical and professional standards.


6.  Provide Excellent Customer Service in a Professional Manner

  • Apply the required knowledge and skills.

  • Exhibit good decision making and problem solving.

  • Meet quality standards in accuracy and timeliness, and exhibit good work habits.

  • Follow policies and procedures.

  • Work independently, seeking and offering assistance as needed.

  • Exhibit technology skills related to the work needed to be done (word processing, spreadsheets, databases, internet research, e-mail, IM, phones, copiers, assessment programs such as CAPS, Oregon ACCESS, etc.).

  • Exhibit a positive attitude toward consumers, co-workers, subordinates and others.


Supervisory Responsibilities

ADRC and Transition Manager, Money Management/Gatekeeper Program Coordinator, Nutrition Services Manager, Community Program Supervisors, SHIBA Program Coordinator, Peer Mentoring Program Coordinator, Options Counselors, Administrative Assistant 2.

Experience and Skills:


Any equivalent combination of education and experience, which demonstrates the knowledge, skills, and abilities required to perform the job will be considered; however, the following is preferred:

  • Bachelor’s degree in social sciences, public administration or related field

  • Plus 4 years of management related experience

  • Experience with the Long Term Services and Supports

  • Ability to secure and maintain a valid driver’s license in the state of Oregon

  • Successful completion of a background check 


Job-Specific Skills Required

  • Ability to exhibit and communicate mission and core values

  • Experience working with seniors and people with disabilities, and knowledge of the issues experienced by these populations

  • Knowledge of assigned services, requirements and best practices

  • Strong research and analysis skills to determine program service quality and effectiveness

  • Working knowledge of budgeting and fiscal requirements.

  • Knowledge of systems (electronic and manual) used in providing and evaluating services

  • Developing and maintaining organizational leadership

  • Management experience and the knowledge necessary to perform duties

  • Technology skills related to the work needed to be done (word processing, spreadsheets, databases, internet research, e-mail, IM, phones, copiers, etc.)

  • Ability to understand, articulate, implement and lead visioning and planning for multiple Units, and to collaborate with executives and managers within the Long Term Care community, Health Care and the Agency

  • Ability to see future vision for long term services and supports

  • Experience writing and monitoring grants

  • Visioning, planning, critical and strategic thinking and experience

  • Knowledge of Coordinated Care Organizations and role within Oregon Long Term Services and Supports system

  • Knowledge of all applicable regulations and the ability to apply, articulate and ensure that these are also being followed by Unit staff

  • Contract management experience and training


General Skills Required

  • Remain calm in potentially tense and/or adversarial situations

  • Communicate well including the ability to understand, follow, and provide verbal and written instructions

  • Facilitate groups, build consensus, and get diverse individuals to work together

  • Work effectively with individuals

  • Work independently and competently

  • Be organized, efficient, and use resources wisely


This job is performed in the office and in the field.  Office work will be conducted using general office equipment and includes substantial sitting.  Office work is performed primarily in a cubicle environment, with noise and interruptions.  Field work requires travel to consumers in a variety of settings, homes, facilities, etc. of varying level of cleanliness and repair.  Field work requires driving an agency car or employee car.


The essential outcomes requires regular sitting, talking, hearing, computer use; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 25 pounds, and driving.


As a manager, requires additional or irregular hours on occasion, and responding to emergency situations.  Contact with the public in home or office environments may risk exposure to irrational/hostile behavior, contagious diseases, or contact with domestic animals.


Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.



Classification: Community Programs Manager

Position Number: 67

Salary Range: M28

FLSA Status: Exempt

Unit: Community Programs Unit

Location: Varies

Reports to: Executive Director (Operations)

Union Status:  Non-Represented

Last revision: March, 2018







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