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Program Manager 161-10-19

    • Job Tracking ID: 512378-705489
    • Job Location: Salem, OR
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: October 18, 2019
    • Years of Experience: 7 - 10 Years
    • Starting Date: ASAP
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Job Description:


Put your management skills to work in a mission-driven environment.

Northwest Senior and Disability Services is seeking an exceptional individual who exemplifies leadership, has solid management skills, and can think critically to manage of a team of social services workers.

Recruitment #:    161-10-19

Location:              Salem - Intake 

Salary range:       M25, starting at $4,809 per month with EXCELLENT benefits

Closes:                 October 17, 2019  

Benefits: Agency Sponsored: Medical/Dental 100% paid for employee and 90-98% for dependents, generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture. Employee paid: Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans, Legal Shield

Salem Program Manager


To lead and direct a team of social services staff members who administer programs such as Medicare Savings Programs, Medicaid, and Supplemental Nutrition Assistance Program (SNAP) food benefits to seniors and adults with disabilities.

The Program Manager is responsible for a team’s performance and accurate delivery of services such as financial eligibility and case management necessary to meet the consumer’s needs within state and federal guidelines. Managers also must network and cultivate relationships with community partners. 


  1.  Manage Programs
  2. Comply with Requirements
  3. Reduce Agency Risk
  4. Lead Others
  5. Promote Person-Centered Care
  6. Provide Excellent Customer Service


1.    Manage Programs

Manages the delivery of state and federal programs and services of the county. To assure the timely and accurate determination of consumers’ of benefit and service options, the manager will:

  • Oversee the initial and ongoing eligibility determination and case management of Medicare Savings Programs, Medicaid, SNAP, and Older Americans Act programs
  • Analyze, develop, recommend, and implement policies and procedures as needed to meet goals and requirements
  • Participate and facilitate consultations with staff regarding consumer status
  • Meet as needed with staff members from the state, other Age and Persons with Disabilities agencies, area hospitals, medical professionals, prospective providers, Department of Corrections, Oregon State Hospital, and others to ensure consumer/resident safety and appropriateness of proposed services and/or placements
  • Review and understand quality assurance reports and suggest specific, measurable employee improvement plans when needed
  • Oversee the security of cash and benefit issuance documents
  • Oversee the timely and accurate issuance of provider payments

Required skills and knowledge include the ability to:

  • Demonstrate exemplary management and leadership expertise
  • Maintain a current knowledge of and apply Medicare Savings Programs, Medicaid, SNAP, and Older Americans Act programs according to regulations
  • Develop relationships with and knowledge of available social services and community resources that assist staff to meet consumers’ needs
  • Communicate with and influence staff from outside the agency and make the best use of each group’s strengths to benefit all involved
  • Coordinate employee coaching, mentoring, and training to assure program goals are met


2.    Comply with Requirements

To ensure that assigned staff meet agency program requirements, the manager will:

  • Manage assigned staff to meet service objectives by identify staff needs, hire, train, manage performance, apply human resource policies, etc.
  • Meet quality standards in accuracy, timeliness, and follow policy and procedure
  • Serve as technical and practical resource for staff to be successful

Required skills and knowledge include the ability to:

  • Maintain a current knowledge of and apply Medicare Savings Programs, Medicaid, SNAP, and Older Americans Act programs according to regulations
  • Train and coach staff to follow procedures to meet said regulations and agency policies


3.    Reduce Agency Risk
To protect consumers, employees, and reduce agency risk, the manager will:

  • Demonstrate excellent decision making and problem solving, especially when overseeing and guiding decisions on difficult and ambiguous situations
  • Maintain a general knowledge of all agency programs
  • Comply with ethical and professional standards; follow policies, regulations, and requirements of a program and document plans and progress as required
  • Follow privacy regulations when maintain and share consumer information
  • Serve as a mandatory reporter of suspected abuse of vulnerable populations as required by policy and regulation

Required skills and knowledge include the ability to:

  • Interpret regulations, articulate them to staff, and assure systems are in place to comply with rules and policies around mandatory reporting, privacy, and confidentiality
  • Handle and coach others on dealing with potentially frustrated and upset consumers
  • Remain calm in potentially tense and/or adversarial situations


4.    Lead Others

To lead others with respect and integrity, the manager will:

  • Embrace and exhibit agency mission and core values of integrity, professionalism, service, and compassion  
  • Promote two-way communication by engaging others, listening, providing feedback, and expressing appreciation and praise
  • Collaborate with individuals, teams, and others
  • Review, assess, and assign workload
  • Maintain ethical standards

Required skills and knowledge include the ability to:

  • Lead a team of social services employees
  • Demonstrate exemplary management and leadership expertise
  • Communicate well including the ability to understand, follow, and provide verbal and written instructions
  • Facilitate groups, build consensus, and get diverse individuals to work together


5.    Promote Person-Centered Services
To promote person-centered services, the manager will:

  • Interact with the public, consumers, co-workers and others in a patient, respectful and culturally appropriate manner, and ensure employees exhibit the same behaviors
  • Understand the role of consumer choice and how that translates to direct services, or support of direct service units, and area of management and care success
  • Educate self and others of resources available for populations served include research electronic and written materials and Age and Disability Resource Connection of Oregon (ADRC) resource database
  • Understand other agency resources and access resources and assistance as needed to assist consumers the public

Required skills and knowledge include the ability to:

  • Work effectively with individuals
  • Be an effective facilitator between employee, management, and consumer needs
  • Learn available services of agency and other community services
  • Build relationships and network in the community
  • Source information regard other available services


6.    Provides Excellent Customer Service
To provide excellent service in a professional manner, the manager will:

  • Consider the consumer’s needs first
  • Perform the job well by providing excellent customer service, follow through, meeting deadlines, and interacting with others in a transparent, respectful, and culturally appropriate manner
  • Exhibit good judgment, critical thinking, decision making, and problem solving skills
  • Represent agency interests and needs professionally when dealing with outside entities
  • Perform technical skills related to the work need to be done
  • Exhibit good work habits, including organizational skills, regular attendance, working independently, seek and offer assistance when needed

Required skills and knowledge include the ability to:

  • Work independently and competently
  • Be organized, efficient, and use resources wisely
  • Use many computer programs including Microsoft Office and programs associated with state social services assessment programs such as Client Assessment and Planning System (CAPS), Oregon ACCESS, etc.



  • Manage special projects and represent agency at committee meetings as needed.



Office Support Specialists, Eligibility Specialists, Community Liaisons, Case Managers, and others as assigned, many of whom are bilingual (Spanish, Russian, Somali, Arabic, etc.)


Experience and Skills:


Any equivalent combination of education and experience, which demonstrates the knowledge, skills, and abilities required to perform the job will be considered; however, the following is preferred:

  • Bachelor’s degree in human services, public administration, business, or related field
  • Three years of related experience, two of which should be in a supervisory or management role
  • Experience and knowledge of services provided to and working with vulnerable populations, preferably seniors and adults with disabilities
  • Ability to secure and maintain a valid driver’s license in the state of Oregon, or an acceptable alternative means of transportation
  • Successful completion of a background check



This job is performed in the office and in the field.  Office work will be conducted using general office equipment and includes substantial sitting.  Office work is performed primarily in a cubicle environment, with noise and interruptions.  Field work requires travel to clients in a variety of settings, homes, facilities, etc. of varying level of cleanliness and repair.  Field work requires driving an agency car or employee car.

The essential outcomes requires regular sitting, talking, hearing, computer use; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 25 pounds. The candidate must understand, follow, and provide verbal and written instructions in English.

As a manager, requires additional or irregular hours on occasion, and responding to emergency situations.  Contact with the public in home or office environments may risk exposure to irrational/hostile behavior, contagious diseases, or contact with domestic animals.      

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Classification: Salem Program Manager

Position Number: Varies

Salary Range: M 25

FLSA Status: Exempt

Unit: Long Term Care Services

Location: Varies

Reports to: Area Program Manager

Union Status:  Non-Represented

Last revision: July, 2016



This job description is a general guide for the job to be performed and does not cover everything. Employees may be required to perform other duties, including covering for, and in, other offices. Employees are expected to follow and perform other job-related duties requested by their manager.

Reasonable accommodations will be made as needed.

Job descriptions are subject to change.

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