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Program Supervisor - Eligibility 341-10-19

    • Job Tracking ID: 512378-708937
    • Job Location: Woodburn, OR
    • Job Level: Management
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: November 13, 2019
    • Years of Experience: 5 - 7 Years
    • Starting Date: ASAP
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Job Description:

MAKE A DIFFERENCE with us. 

Put your supervisory skills to work in a mission-driven environment.

Northwest Senior and Disability Services is seeking an exceptional individual who exemplifies leadership, has solid management skills, and can think critically to manage of a team of eligibility workers.

Recruitment #:    341-10-19

Location:              Woodburn

Salary range:       M23, starting at $4,362 per month with EXCELLENT benefits

Closes:                 November 12, 2019  

Benefits: Agency Sponsored: Medical/Dental 100% paid for employee and 90-98% for dependents, generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture. Employee paid: Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans, Legal Shield

PURPOSE OF JOB:

Provides daily supervision of staff within assigned Agency Program, ensuring that service delivery within that Program area meets Agency mission, values and regulation expectations.

ESSENTIAL OUTCOMES:

Essential Functions

1. Under the leadership of Program Manager, directly supervise assigned staff

2. Ensure staff in assigned Program area meet Agency mission, values and Program requirements

3. Ensure services meet quality and compliance standards

4. Reduce Consumer and Agency risk

5. Provide Excellent Customer Service

 

1. Under the leadership of Program Manager, directly supervise assigned Program staff

  • Coordinate daily staffing coverage and task completion

  • Approve leave and time sheets of assigned staff

  • In Program Manager’s absence provide supervision and handle leave requests within authorization limits for all staff in the assigned Program area

  • Conduct monthly supervision meetings with assigned staff

  • Apply human resource policies and provide recommendations/documentation to Program Manager on performance management

  • Authorize petty cash and emergency fund requests

  • Coordinate branch maintenance requests and schedule.

 2.Ensure staff in assigned Program area meet Agency mission, values and Program requirements

  • Identify staffing needs and participate in recruitment and selection process

  • Provide training and mentoring to staff

  • Assist with interpretation and application of rule, policy and process guidance

  • Facilitate meetings

  • Address consumer complaints and process hearing requests related to assigned Program area; in Program Manager’s absence address all complaints and hearing requests

  • Authorize services and benefits related to assigned Program area; in Program Manager’s absence authorize all services and benefits

  • Gather and analyze data/reports in order to effectively monitor and adjust workload/assigned tasks based on worker availability and workload demands

  • Promote two-way communication by engaging others, listening, providing feedback and expressing appreciation.

3. Help ensure services meet quality and compliance standards

  • Monitor screenings for timeliness

  • Monitor medical, SNAP and service reviews monthly for timeliness

  • Review security audit results related to assigned Program area

  • Assist Program Manager with completing Quality Assurance (QA) field review follow-up and action plans for Unit.

4.  Reduce consumer and Agency risk

  • Embrace and exhibit Agency mission and core values, and provide excellent customer service

  • Exhibit good decision making, problem solving, and confidence in supervisory skills

  • Serve as a Mandatory Reporter of suspected abuse of vulnerable populations as required by policy and regulation

  • Maintain and share information according to privacy regulations

  • Comply with ethical and professional standards.

5. Provide Excellent Customer Service in a professional manner

  • Apply the required knowledge and skills

  • Exhibit good decision making and problem solving

  • Meet quality standards in accuracy and timeliness

  • Exhibit good work habits

  • Follow policy and procedure

  • Work independently, seeking and offering assistance when needed

  • Interact with others in a transparent, respectful and culturally appropriate manner, and perform the job well

  • Exhibit technology skills related to the work needing to be done, (word processing, spreadsheets, database, internet research, mail, IM, phones, copiers, specific software programs like Oregon ACCESS, etc.)

  • Exhibit a positive attitude towards clients, co-workers and others.

Job-Specific Skills Required

  • Ability to exhibit and communicate mission and core values

  • Knowledge of the principles and practices of supervising staff, including training, coaching and performance management

  • Ability to effectively organize tasks

  • Experience working with seniors and people with disabilities and the issues experienced by these populations

  • Knowledge of Agency service requirements and best practices

  • Strong interpersonal and communication skills, including the ability to remain calm under adverse situations

  • Knowledge of Agency QA standards and practices

  • Ability to analyze and evaluate data, identify trends and concerns, and develop recommendations

  • Ability to interpret, apply and articulate regulatory rules and policies

  • Ability to mentor and coach others.

 General Skills Required

    • Presentation skills

    • Speaking, reading, writing, and understanding English

    • Communicate well including the ability to understand, follow, and provide verbal and written instructions

    • Ability to collaborate with others.

Secondary Outcomes

None

Supervisory Responsibilities

Provide daily supervision of staff in the assigned Program area. In the Program Manager’s absence, provide supervision of all Program staff. 

Experience and Skills:

QUALIFICATIONS

Any equivalent combination of education and experience, which demonstrates the knowledge, skills, and abilities required to perform the job will be considered; however, the following is preferred:

  • Bachelor’s degree in human services, public administration, business, or related field.

  • Three years of related experience, one of which should be in a supervisory or lead capacity.

  • Experience and knowledge of services provided to vulnerable populations.

  • Ability to secure and maintain a driver’s license valid in the state of Oregon, or an acceptable alternative means of transportation.

  • Successful completion of a background check.

    Work Environment/Physical Demands

     This job is performed in the office and in the field.  Office work will be conducted using general office equipment and includes substantial sitting.  Office work is performed primarily in a cubicle environment, with noise and interruptions.  Field work requires travel to clients in a variety of settings, homes, facilities, etc. of varying level of cleanliness and repair.  Field work requires driving an agency car or employee car.

    The essential outcomes requires regular sitting, talking, hearing, computer use; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 25 pounds. The candidate must understand, follow, and provide verbal and written instructions in English.

    As a supervisor, requires additional or irregular hours on occasion, and responding to emergency situations.  Contact with the public in home or office environments may risk exposure to irrational/hostile behavior, contagious diseases, or contact with domestic animals.

    Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

     

Classification: Program Supervisor

Position Number: Varies

Salary Range: M23

FLSA Status: Exempt

Unit: Varies

Location: Varies

Reports to: Program Manager

Union Status:  Non-Represented

Last revision: October 2019

 

 


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