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IT/Network Operations Specialist 163-07-20

    • Job Tracking ID: 512378-738105
    • Job Location: Salem, OR
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: August 13, 2020
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

This position requires someone who is familiar with network administration and a variety of information technologies, experienced with both hardware and software issues, and has a strong customer service orientation.

We look for individuals in our organization who are passionate about our mission and values.  W e value our employees, working closely with them to help them be successful.  We value the people we provide services to, ensuring they receive the highest quality of customer service.

Recruitment #:  163-07-20

Closes:               August 14, 2020 

Location:            Salem

Salary:               Starting at $4,596 with excellent benefits. (See below)

Agency Sponsored: Medical/Dental 100% paid for employee and 90-98% for dependents, generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture.

Employee paid: Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans, Legal Shield.

Purpose of Job

Meets Agency Mission by working as part of the IT team to ensure Agency Information Technology and Network systems meet agency needs, are reliable, secure and provide data integrity.

Essential Functions

  1. Ensure that the Agency has the technology and information systems (hardware, software, network and other systems/devices) to deliver services within the Agency mission and values.
  2. Ensure that information technology hardware and applications are functioning optimally.
  3. Provide support to Agency employees.
  4. Facilitate confidence in IT Network Operations, and therefore the Agency and programs.
  5. Protect consumers and reduce Agency risk.
  6. Provide excellent customer service in a professional manner.

1. Ensure that the Agency has the technology and information systems (hardware, software, network and other systems/devices) to deliver services within the Agency mission and values

  • Assist Operations Manager in analysis, recommendation and procurement of IT systems; working on projects to help grow the agency’s technology infrastructure

  • Provide problem solving, installation, configuring and implementation of IT systems

  • Research and provide input and recommendations to the Agency on new technologies to increase innovation, efficiency, and data while ensuring compatibility with existing IT

  • Develop and maintain the Agency Internet and Intranet websites

  • Assist Operations Manager with development and implementation of IT policies and procedures

2. Ensure that information technology hardware and applications are functioning optimally

  • Set up, manage, maintain, and deploy IT-related equipment

  • Install software updates and ensure license compliance

  • Maintain hardware and software maintenance agreements and user licenses

  • Analyze new hardware and software for system compatibility, including compatibility with State of Oregon information systems used by Agency staff

  • Oversee system backups and monitoring; installing and maintaining network components

  • Provide network administration, ensure network security, and monitor network connectivity for the Agency

  • Identify and resolve hardware and software problems

  • Assist with and monitor replacement and upgrade schedules

  • Coordinate with State of Oregon and other partner IT departments to provide employee access to required systems, including password/RACF set up

3. Provide Support to Agency employees

  • Troubleshoot and solve requests submitted via online instant messaging, emails, phone calls, and in-person visits Conduct

  • Identify and resolve software and hardware issues

  • Provide individual and occasional group training to staff on the use of hardware, software and related equipment

  • Identify, update and maintain resources on the intranet to assist staff in using and learning about Agency IT systems, software

4. Facilitate confidence in IT Network Operations Specialist, and therefore the Agency and programs

  • Embrace and exhibit the Agency Mission and Core Values

  • Provide excellent customer service

  • Follow through, meeting deadlines, and interacting with others in a respectful and culturally appropriate manner

  • Maintain the skills and knowledge necessary to effectively perform duties

  • Provide suggestions for improvement

5. Protect consumers and reduce Agency risk

  • Follow policies, regulations and requirements of the program and Agency

  • Provide documentation as set forth by Federal, State, funding regulations and Agency policy

  • Serve as Mandatory Reporter of suspected abuse of vulnerable populations according to and as required by policy regulations

  • Maintain and share information according to privacy regulations, also in regards to disposal, shredding, etc. by self and vendors

6. Provide excellent customer service in a professional manner

  • Apply the required knowledge and skills

  • Exhibit sound decision making and problem solving

  • Meet quality standards in accuracy and timeliness

  • Follow policies and procedures

  • Work independently, but seek and offer assistance as needed

  • Exhibit the technology skills related to the required work (word processing, spreadsheets, database, internet research, mail, email and IM communications, phones, copiers, assessment programs such as CAPS, Oregon Access, etc.)

  • Exhibit a positive attitude towards consumers, co-workers, supervisors, and other constituents

  • Regular attendance to meet the demands of this job and provide necessary services

Secondary Functions

Implement and monitor the Agency’s computer related HIPAA and HITECH guidelines and regulations. Assist Operations Manager by acting as back-up liaison with hardware and software vendors, State IT staff and computer consultants, and serve on various work committees, as assigned.

Experience and Skills:

Minimum Qualifications

Experience and Education

Any equivalent combination of education and experience which demonstrates the knowledge, skills, and abilities required will be considered. However, the following is preferred:

  • Bachelor’s degree in computer science or equivalent,

  • And three years of directly related work experience, including network administration and working with similar types of technologies utilized.

General Skills

  • Good interpersonal skills, including listening use of good judgment, courtesy and tact, as well as the ability to understand and respond to requests

  • Gather information, identify and resolve problems

  • Present information well

  • Speak, read, write and understand English

  • Follow verbal and written instruction

  • Learn, apply and follow applicable policies, regulations, requirements and rules

Job-specific Skills

  • Explain technical information to others unfamiliar with technology

  • Learn, apply and follow applicable policies, regulations, requirements and rules

  • Ability and willingness to support Agency mission, ethics and core values

  • Learn, apply and follow policies, regulations, requirements and rules around mandatory reporting and privacy and confidentiality

  • Remain current on technology security

  • Consistently follow protocol and instructions

  • Work independently, organize and structure own work, and exercise initiative

  • Work collaboratively, understand and support common goals. Understand and interpret applicable policies and apply them to problem-solving and decision-making

  • Technology skills and knowledge as outline in description

  • Complete work accurately and timely

Other Requirements

The successful applicant must have the following skills, including the ability to:

  • Support the agency’s mission, ethics, and values

  • Secure and maintain a valid driver’s license in the state of Oregon, or an acceptable alternative means of transportation

  • Commit to regular attendance as it is required to meet the demands of this job

  • Pass a criminal background check successfully

  • Maintain and share information according to privacy regulations

  • Serves as a mandatory reporter of suspected abuse of vulnerable populations as required by policy and regulation

  • Complete necessary work as assigned

Work Environment and Physical Demands

IT Network Operations Specialists perform the job in an office, storage areas, and outlying facilities. They must be able to:

  • Use a computer, telephone, and other office equipment

  • Tolerate and be able to work where the noise level is that of a typical office

  • Encounter frequent interruptions throughout the work day

  • Regularly sit, stand, walk, talk, and hear

  • Frequently use repetitive hand motions

  • Handle objects and sustain a sense of touch

  • Carry computers, components

  • Use hand tools, office products, etc.

  • Requires driving small passenger van or small truck

  • Requires travel throughout Agency service area including occasional overnight stays

  • Occasionally requires hours outside normal schedule such as mornings, evenings or weekends

  • Will require working in smaller spaces, on the floor, behind desks, etc.

  • Use of safety equipment, such as hand trucks, carts, etc.

  • Stand, walk, reach, and bend

  • Lift and carry up to 50 pounds

Contact with the public in home or office environments may risk exposure to people with contagious diseases or irrational/hostile behavior and contact with domestic animals.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Classification: IT-Network Operations Specialist

Position Numbers: 163,153

Salary Range:  R24

FLSA Status: Non-Exempt

Unit: Administration

Location: Salem

Reports to: Operations Manager

Union Status: Represented

Last revision: January, 2015


This job description is a general guide for the job to be performed and does not cover everything. Employees may be required to perform other duties, including covering for, and in, other offices. Employees are expected to follow and perform other job-related duties requested by their manager.

Reasonable accommodations will be made as needed.

Job descriptions are subject to change.

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