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Community Programs Supervisor 201-01-21

    • Job Tracking ID: 512378-754588
    • Job Location: Tillamook, OR
    • Job Level: Management
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: March 05, 2021
    • Years of Experience: 5 - 7 Years
    • Starting Date: ASAP
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Job Description:


Put your management skills to work in a mission-driven environment.

Northwest Senior and Disability Services is seeking an exceptional individual who exemplifies leadership, has solid management skills, and can think critically to manage a team of social services workers and volunteers.

Recruitment #:    201-01-21

Location:              Tillamook

Salary range:       M22, starting at $4,343 per month with EXCELLENT benefits

Closes:                 Open Until Filled  

Benefits: Agency Sponsored: Medical/Dental 100% paid for employee and 90-98% for dependents, generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture. Employee paid: Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans, Legal Shield

Purpose of Job

Meets Agency Mission by overseeing the success of the Agency’s community based programs within Clatsop or Tillamook County.  Such programs include: Nutrition Services, Family Caregiver Support (FCSP), Senior Peer Counseling, Senior Health Insurance Benefits Assistance (SHIBA), Options Counseling, Self-empowered Training for individuals who employ Homecare Workers, and who are people with disabilities or Seniors (STEPS), the Otago fall prevention program, and other healthy aging, disease prevention and health promotion programs. 

Essential Functions

  1. Develop and promote new and ongoing program services in assigned County, including outreach to ensure program success

  2. Oversee program services in assigned County

  3. Ensure assigned staff and program volunteers meet Agency mission, values and program requirements

  4. Reduce consumer and Agency risk

  5. Provide Options Counseling services and Private Admission Assessments (PAA)

  6. Connect family caregivers with resources and services

  7. Promote ADRC concept, services and specifically Option Counseling and Family Caregiver Services

  8. Provide excellent customer service in a professional manner 

 1. Develop and promote new and ongoing program services in assigned County, including outreach to ensure program success

  • Evaluate needs and identify program opportunities

  • Develop and implement outreach activities to seek out recipients for all services

  • Educate the community

  • Network with community partners

2. Oversee program services in assigned County

  • Work closely with Community Programs Manager, Services Managers and other program managers to ensure services within assigned area are meeting client needs, quality standards, Federal, State and Agency requirements

  • Recommend changes as needed

  • Screen and process new referrals to the HOPE Senior Peer Mentor Program, including interviewing and providing program overview to consumers, conducting home visits, administering PHQ-9 and GAD-7 screening tools and documenting the visit and disposition according to program policy and procedure

  • Conduct intake appointments (via phone or home visit) for the Otago fall prevention program

  • Coordinate weekly Otago team meetings

  • Act as liaison between NWSDS staff and Otago program staff on shared consumers

3. Ensure assigned staff and program volunteers meet Agency mission, values and program requirements

  • Manage some volunteers directly and others indirectly through staff

  • Manage, coach and mentor staff and volunteers

  • Train and manage performance, including effective application of human resource policies

  • Promote two-way communication by engaging others, listening, providing feedback and expressing appreciation

  • Provide direct services as necessary when staff/volunteers are not available to ensure functioning of program

4. Reduce consumer and Agency risk

  • Embrace and exhibit Agency mission and core values, and provide excellent customer service

  • Exhibit good decision making, problem solving, and confidence in management skills

  • Serve as a Mandatory Reporter of suspected abuse of vulnerable populations as required by policy and regulation

  • Maintain and share information according to privacy regulations

  • Comply with ethical and professional standards

  • Ensure assigned staff and volunteers meet these requirements

5. Provide Options Counseling services and Private Admission Assessments (PAA)  

  • Determine the need and appropriateness of options counseling through gathering information from seniors or people with disabilities, family members, professionals and other support resources about the individual’s wants, preferences, goals, and willingness to participate

  • Explain available options, facilitate decision making, support and advocate for individual’s preferences and decisions and develop action plans

  • Facilitate access to services by helping individual and family initiate contacts for services, assisting with application process, making calls, following up on progress, and evaluating situations throughout process, identifying changes and altering care plan

6. Connect family caregivers with resources and services

  • Identify and assess potential caregiver needs, providing care planning consultation and intervention in gaining access to services

  • Determine eligibility for Family Caregiver Support Program services available based on resources and situation

  • Locate services, conduct assessments, monitor services provided, and work with caregivers to ensure access to services

  • Facilitate family caregiver support groups

  • Approve respite care services and program payments according to authority guidelines

7. Promote ADRC concept, services and specifically Option Counseling and Family Caregiver Services

  • Educate self and others of private and public resources available for populations served

  • Consult with colleagues, community partners and resourcing electronic and written materials about resources and current issues and trends

  • Share education obtained by providing updates for ADRC resource database, building relationships with community partners, and participating in networking

  • Identify unpaid family caregivers and others for potential services through outreach with Agency staff, community organizations, etc., including community presentations

8. Provide excellent customer service in a professional manner

  • Apply the required knowledge and skills

  • Exhibit good decision making and problem solving

  • Meet quality standards in accuracy and timeliness

  • Exhibit good work habits

  • Follow policy and procedure\

  • Work independently, seeking and offering assistance when needed

  • Interact with others in a transparent, respectful and culturally appropriate manner

  • Exhibit technology skills related to the work needing to be done, (word processing, spreadsheets, database, internet research, mail, IM, phones, copiers, specific software programs like Oregon ACCESS, Web-based 723 Facility Reporting System, etc.)

  • Exhibit a positive attitude towards clients, co-workers and others

Supervisory Responsibilities

Designated County Nutrition Site Coordinators, program volunteers

Experience and Skills:

Minimum Qualifications

Experience and Education

Any equivalent combination of education and experience, which demonstrates the knowledge, skills, and abilities required to perform the job will be considered; however, the following is preferred:

  • Bachelor’s degree in social sciences or related field.
  • Plus 3 years of social services experience, working in a similar capacity with vulnerable populations

  • Experience supervising staff and volunteers

  • Ability to secure and maintain a driver’s license valid in the state of Oregon, or an acceptable alternative means of transportation

  • Successful completion of a background check

 Job-specific skills

  • Program development

  • Outreach

  • Analysis of needs

  • Research and networking

  • Training and presentation development and delivery

  • Employee supervision and volunteer management

  • Ability to exhibit and communicate mission and core values

  • Program knowledge

  • Interpretation, application and explanation of regulatory rules and policies

  • Ability to remain calm in tense and potentially dangerous situations

  • Experience working with seniors and people with disabilities and the issues experienced by these populations (social, physical, care, etc.)

  • Knowledge of general social work practices, family dynamics, and understanding of the role of individual’s preferences in care success

  • Knowledge of program eligibility requirements

  • Ability to interview to gather information, observe, assess and develop care plans

  • Ability to monitoring and evaluate programs and services

  • Ability to advocate for consumers

  • Knowledge of Family Caregiver Support Program, and general knowledge of the dynamics of care giving and resources available

  • Group facilitation skills

  • Understanding of ADRC

  • Ability to source information regarding available services

  • Ability to build relationships and network

  • Continuous learning about issues and solutions for seniors and people with disabilities

General Skills

  • Speak, read, write and understand English

  • Ability to follow verbal and written instruction

  • Work effectively with individuals

  • Presentation skills

  • Exhibit good judgment

  • Ability to collaborate with others

  • Technology skills in utilizing a computer; word processing, data base, tracking, presentation and communication

  • Analytical skills

  • Professional writing and proofreading skills

  • Critical thinking, and the ability to recommend solutions to problems

Other Requirements

  • Support the agency’s mission, ethics, and values

  • Commit to regular attendance as it is required to meet the demands of this job

  • Maintain and share information according to privacy regulations

  • Serve as a mandatory reporter of suspected abuse of vulnerable populations as required by policy and regulation

  • Complete necessary work as assigned

Work Environment and Physical Demands

This job is performed in the field and in the office. 

Field work requires frequent travel to community sites, recruiting volunteers, and visiting clients in their homes. Field work requires driving an Agency car or employee car, carrying and using a laptop computer.  Office work will be conducted using general office equipment, includes substantial sitting and is performed primarily in an office environment, with noise and interruptions, being on phones and working at a computer.

These essential outcomes require regular sitting, talking, hearing, computer use; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 25 pounds.

Contact with the public in home or office environments may risk exposure to irrational/hostile behavior, contagious diseases, or contact with domestic animals.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Classification:  Community Programs Supervisor

Position Number: 200, 201

Salary Range: M22

FLSA Status: Exempt

Unit: Community Programs

Location: Clatsop or Tillamook     County

Reports to: Community Programs Manager

Union Status: Unrepresented

Last revision: November, 2017


This job description is a general guide for the job to be performed and does not cover everything. Employees may be required to perform other duties, including covering for, and in, other offices. Employees are expected to follow and perform other job-related duties requested by their manager.

Reasonable accommodations will be made as needed.

Job descriptions are subject to change.



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